Warranty Policy – Noxor

At Noxor, we stand behind the quality and performance of our smart bands. If you experience any issues, you may be entitled to a warranty claim under the conditions below.

How to Make a Warranty Claim

To submit a claim, please email us at support@noxor.co.uk with the following details:

• Your order number

• Your full name and shipping address

• Clear photos or videos of the product showing the defect (the images must clearly display the product, its colour, and the issue)

Once we receive your request, our support team will review your case and contact you with the next steps for inspection or replacement.

Warranty for Gifts

If the product was purchased as a gift, the recipient (Customer 2) may submit a warranty claim only if they have access to the original purchaser’s details (Customer 1), including:

• Order number

• Name

• Shipping address

• Invoice or receipt details

These details must match the original purchase information to validate the claim.

Documentation Requirements

Warranty claims can only be processed if clear, complete photos or videos of the product are provided.
Blurry, incomplete, or low-quality evidence may delay or invalidate the claim.

Coverage Period

All Noxor smart bands come with a 6-month limited warranty from the date of purchase, covering manufacturing defects only.

Claims must be made within 14 days of noticing the issue.

Limitations & Liability

This warranty does not cover:

• Normal wear and tear

• Accidental damage or misuse

• Defects caused by improper handling, unauthorised repairs, or exposure to liquids beyond the specified water resistance rating

• Consequential or indirect damages

The device is designed for general wellness and fitness tracking purposes only and is not a medical device.

Your Legal Rights

This warranty does not affect your statutory rights under UK consumer protection laws.
Customers retain their legal rights for repair, replacement, refund, or compensation, regardless of the warranty terms outlined here.