Returns & Refunds Policy

Privacy Policy – Noxor

At Noxor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from noxor.co.uk (the “Site”).

1. Information We Collect

We collect personal information to process your orders, improve our services, and provide a secure shopping experience. The types of information we may collect include:

1.1 Personal Data

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers; we do not store card details)

1.2 Automatically Collected Data

When you browse our Site, we automatically receive information such as:

  • Your IP address

  • Browser type and operating system

  • Time zone and language preferences

  • Pages viewed, products searched, and browsing behaviour

This helps us analyse traffic, improve website performance, and enhance your shopping experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders

  • To communicate order updates, confirmations, and support information

  • To improve our products, website, and marketing

  • To detect and prevent fraud or unauthorised transactions

  • To comply with legal obligations

If you have subscribed to our newsletter or marketing emails, we may send updates and promotional content. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails.

3. Data Sharing & Disclosure

We respect your privacy and only share data where necessary:

  • Service Providers: We use trusted third parties such as Shopify, payment gateways (e.g., Stripe, PayPal), and shipping partners to process transactions and deliver orders.

  • Legal Requirements: We may disclose information if required by law, to comply with a legal process, or to protect our rights and users.

  • Analytics & Advertising: We use tools such as Google Analytics and Meta (Facebook) Pixel to understand user behaviour and improve our marketing. These services may collect anonymised data through cookies.

4. Cookies

Our Site uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and cart items

  • Understand browsing behaviour

  • Improve website performance

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit certain website functions.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

When you place an order, we keep your information for our records unless you request deletion.

6. Your Rights (UK & EU Residents)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability to another service provider

To exercise these rights, contact us at support@noxor.co.uk.

We will respond within 30 days as required by law.

7. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data.
However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform and processes your data in compliance with the UK GDPR and EU–UK Data Bridge agreements.

You can read Shopify’s Privacy Policy here:
🔗 https://www.shopify.com/legal/privacy

9. International Transfers

Some of our service providers may process data outside the UK (for example, in the EU, US, or Canada).
In such cases, we ensure your information is protected through adequate data protection measures approved by UK law.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 16.
We do not knowingly collect or store data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: support@noxor.co.uk
📍 Business Name: Noxor
🌐 Website: https://noxor.co.uk