Privacy Policy – Noxor

Noxor (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website and services.

1. Information We Collect

We collect the following types of personal data when you browse our website or place an order:

Personal Identifiers

• Full name

• Email address

• Phone number

• Shipping and billing address

Order Details

• Products purchased

• Order date

• Payment method

Payment Information

Your payment details are processed securely through trusted third-party providers such as PayPal, Stripe, Shopify Payments, or Apple Pay.
We do not store or have access to your full card information.

Technical Information

• IP address

• Browser type and device information

• Operating system

• Website usage and behaviour data (via cookies and analytics tools)

Marketing Preferences

• Your consent to receive promotional emails, SMS messages, or personalised marketing.

2. How We Use Your Information

Your personal data may be used to:

• Process and deliver your orders, including tracking and returns

• Communicate with you about your order, support requests, or product updates

• Send marketing messages (only with your explicit consent)

• Improve our website, services, and customer experience through analytics

• Comply with legal, financial, and tax obligations

3. Sharing Your Information

We never sell, rent, or trade your personal data.
However, we share limited information with trusted partners to operate our store effectively:

• Payment Processors: PayPal, Stripe, Shopify Payments, Apple Pay

• Shipping Partners: Local couriers and fulfilment centres for delivery

• Email & SMS Providers: Such as Klaviyo or Mailchimp

• Analytics & Marketing Tools: Google Analytics, Meta (Facebook/Instagram) Ads

Each third-party partner only receives the data necessary to perform their service and is required to handle it securely and in compliance with UK data protection laws.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep items in your shopping cart

• Remember your preferences and location settings

• Analyse website performance and improve usability

• Deliver relevant ads and promotions

You can disable cookies in your browser at any time. However, certain features of the site may not function properly without them.

5. Marketing Communications

With your consent, we may send you:

• Newsletters about new products, offers, or updates

• SMS or email notifications regarding your orders or abandoned carts

You can unsubscribe at any time by clicking “unsubscribe” in our emails or by contacting support@noxor.co.uk.

6. Your Rights (UK & EU GDPR)

As a UK or EU resident, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion (“right to be forgotten”)

• Object to data processing or marketing

• Request data portability to another provider

• Withdraw consent for marketing communications

To exercise any of these rights, contact us at support@noxor.co.uk.
We will respond within 30 days, as required by law.

7. Data Retention

We retain your personal data:

• Only as long as necessary to process your order and comply with legal requirements

• For marketing purposes, until you withdraw your consent

Once data is no longer required, it is securely deleted or anonymised.

8. International Data Transfers

As part of our operations, we may transfer your data to trusted service providers outside the UK or EU (for example, fulfilment centres or logistics partners).

Whenever this occurs, we ensure that your information is protected through adequate data protection safeguards, such as UK-approved standard contractual clauses.

9. Security

We use SSL encryption, secure servers, and strict access controls to protect your personal data.
While no online system is 100% secure, we follow industry-standard practices to minimise risk and protect your privacy.

10. Children’s Privacy

Our website and products are not intended for individuals under 16 years old.
We do not knowingly collect personal data from minors.
If you believe your child has provided us with personal information, please contact us immediately so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
Continued use of our website after such updates means you accept the revised policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 Email: support@noxor.co.uk
⏰ Customer Support: Monday – Friday, 9:00am – 5:30pm (UK time)